Returns & Exchanges

At Interline Wholesale Hardware, we strive to ensure your satisfaction with every purchase; however, if a product does not meet your requirements, you can return it within 30 days of delivery for a refund or exchange. All returned hardware must be in its original, unopened packaging and in resalable condition to qualify for processing.

Return Process

• 1.
  Request Authorization

  Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our warehouse.

• 2.
  Pack Securely

  Place the items in their original packaging and include a copy of your invoice or packing slip with the RMA number clearly marked on the outside of the box.

• 3.
  Ship the Package

  Send your return via a trackable shipping carrier of your choice to our designated returns center; please note that customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned hardware for quality assurance, we will process your refund or ship your exchange within 5 to 7 business days.